Pure Sweet Joy strives to create quality products. All our products are handmade and may contain slight variations due to the natural nature of many of the materials used.
If for some reason you are not happy with your product, please contact email@example.com. Products may be returned within 7 days of delivery. Once they are received, a refund will be processed. Pure Sweet Joy is not responsible for return shipping costs.
Custom orders are not refundable.
All items will be packaged in a way that protects them and gets them to you in the best condition.
Shipping for major areas is a flat rate of R50 and outlying areas is R100.
Door-to-door delivery, with tracking, is used for your convenience. Your delivery will arrive within 2 days of being dispatched. (Rocking horses will take 2-3 days from dispatch). Please remember that all our items are handmade and some may take up to 10 working days to produce. If you require your items sooner than that, leave a note on checkout and we’ll do our best to get it to you sooner.
Feel free to contact firstname.lastname@example.org for any queries.